Support · FAQ Questions,answered. A hundred answers about certificates, signing, security, storage, pricing and integration — search or filter to find yours. ⌕ All (100)GeneralCertificates & SignaturesSigning WorkflowTemplates & PlaceholdersSecurity & ComplianceStorage & DataCollaborationPricing & PlansPlatforms & AppsDeveloper & IntegrationAccount & Getting Started Showing 100 of 100 questions Expand all Collapse all General001 What is Gravixia? +002 How is Gravixia different from image-based eSignatures? +003 Is Gravixia a good DocuSign or Adobe Sign alternative? +004 How does Gravixia compare to Aadhaar eSign? +005 Who is Gravixia built for? +006 What does "hybrid signing" mean? +007 Do signers need a Gravixia account? +008 What is the Gravixia counter-signature? +009 Can I try Gravixia before buying? +010 How do I contact Gravixia? +Certificates & Signatures011 What is a PKI digital certificate? +012 Does every user really get a free certificate? +013 How long is the free certificate valid? +014 When is my free certificate created? +015 What signing methods does Gravixia support? +016 Can I bring my own certificate? +017 What is a network certificate? +018 What is a local certificate? +019 What is a cloud certificate? +020 What are the security classes? +021 Can different signers use different certificate types on one document? +022 Is my USB token password stored? +Signing Workflow023 What file types can I upload for signing? +024 How do I add signatories? +025 Can I control the signing order? +026 What's the difference between a Signer and a Reviewer? +027 What is self-signing? +028 What happens after everyone signs? +029 How do I validate a signed document? +030 Can I place a handwritten signature and text? +031 Who can add signatories to a document? +032 Can a document have both handwritten and digital signatures? +Templates & Placeholders033 What is a signature placeholder? +034 Can I place placeholders on multiple pages? +035 How do I save a template? +036 How do I assign a placeholder to a signatory? +037 What are the two placeholder types? +038 Why do placeholders change color? +Security & Compliance039 What is the Triple Trust architecture? +040 What standards is Gravixia compliant with? +041 Are signed documents court-admissible? +042 What is the "free text" vulnerability? +043 How does Gravixia prevent tampering? +044 What does the audit log capture? +045 Is the audit trail tamper-evident? +046 How is unauthorized access prevented? +047 What file protections are in place? +048 What identity information is embedded in a signature? +049 Does Gravixia meet healthcare data requirements? +050 Who counter-signs, and why? +Storage & Data051 Where are my documents stored? +052 What is data sovereignty on Gravixia? +053 Which artifacts does Gravixia store? +054 Can I keep documents entirely on my own network? +055 What cloud destinations are supported for Enterprise storage? +056 Where are documents stored on Standard and Business plans? +057 What is the Cloud Vault? +058 Does Gravixia retain my files on Enterprise? +Collaboration059 Can multiple people edit a document together? +060 Does Gravixia track changes? +061 Is there version history? +062 How do I add a reviewer? +063 What's the difference between Full Access and Read Only reviewers? +064 Can I reorder reviewers? +065 What is agreement management? +066 What file types can I upload for collaboration? +Pricing & Plans067 How much does the Standard plan cost? +068 How much does the Business plan cost? +069 How much does the Enterprise plan cost? +070 Do you offer yearly pricing? +071 Do signatories have to pay? +072 Is there a pay-per-document option? +073 What are top-up envelopes? +074 How is Gravixia AI priced? +075 How many envelopes are included monthly? +076 What do the integration plans cost? +077 How much can I save versus competitors? +078 Is a credit card required for the trial? +Platforms & Apps079 Which platforms does Gravixia run on? +080 Why do I need the desktop app? +081 Do the web and desktop apps differ? +082 Which browsers are supported? +083 Is there a mobile app? +084 Does a document uploaded on web appear on desktop? +085 What is the standalone library? +086 Can I sign offline? +Developer & Integration087 Does Gravixia have an API? +088 Which SDK languages are supported? +089 Can I embed Gravixia in my app? +090 How does ERP or Salesforce integration work? +091 Can integrations be white-labeled? +092 Can notification emails come from my domain? +093 How does bulk signing work via API? +094 What developer tools are available? +Account & Getting Started095 How do I register? +096 What if I forget my password? +097 What's on My Dashboard? +098 What's on the Team Dashboard? +099 What can I edit in my profile? +100 What does the free trial include? +